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Shipping & Returns

Shipping

We ship via USPS and UPS.

Wholesale orders do not qualify for free freight, however we offer great shipping rates starting at $12.99

If the shipping address provided in your order is incorrect and returned to us, the customer must pay to reship the order to the correct address. The shipping cost for the returned order is non-refundable. If the shipping address provided is incorrect, notify us immediately with the correct address by calling: (714) 723 - 0373 or emailing mysalonexpress@gmail.com 

We ship Monday through Friday. As stated in your order confirmation email, please allow 3-5 business days for orders to be processed and shipped. Please allow USPS or UPS 2-3 business days for your tracking number to be updated. Thank you for your patience and understanding.

Once we ship your order, if the actual shipping costs results in being less than what was billed, we will refund you the difference. We are currently working to provide our customers with the lowest shipping costs possible. However, some items are more expensive to ship out than others (e.g. shipping a gallon of shampoo would cost more than shipping a razor). In order to provide our customers with the best possible shipping rates and satisfaction, we refund the difference of the shipping costs, if the actual shipping costs results in being less than what was billed.

 

Cancellation Policy  

  • Orders 'Awaiting Fulfillment' cannot be cancelled.
  • All cancelled orders or unauthorized returns are subject to a 20% cancellation fee of your grand total.
  • We cannot guarantee your order will be cancelled before shipment.

 

Return and Exchange Policy

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

 

Defective Items and Warranty

For defective items, the buyer must contact the manufacturer directly and adhere to their respective warranty guidelines. 

All items have a 7 day warranty with us. To start a warranty claim for your defective item, please email: mysalonexpress@gmail.com. Include the following information: 

  • Date of purchase
  • Order Number
  • Product Name / Model Number
  • Confirmation of purchase receipt or invoice
  • Details of the problem with your product

 

Before sending your items back, please contact us to receive a return authorization. 

 When returning your items to us, please ensure that the item is in its original packaging and contains all its accessories (such as cables or chargers). We will be unable to accept your item if it is not in its original packaging.

 You are responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. My Salon Express is not responsible for lost or damaged packages. Once we receive the defective item we will contact you and inform you what next steps are to follow. 

If the product is found to be not defective and in working condition, the product will be returned to you. Please note defective items are any with a manufacturing defect, for example if a clipper will not charge. The warranty does NOT cover damaged, dropped or modified clippers. Any items that are considered to be NOT defective will be returned back to you.