Shipping & Returns
We ship via USPS and UPS.
Wholesale orders do not qualify for free freight, however we offer great shipping rates starting at $12.99
If the shipping address provided in your order is incorrect and returned to us, the customer must pay to reship the order to the correct address. The shipping cost for the returned order is non-refundable. If the shipping address provided is incorrect, notify us immediately with the correct address by calling: (714) 723 - 0373 or emailing firstname.lastname@example.org
We ship Monday - Friday. Please allow 2 - 3 business days for your tracking number to be updated.
Once we ship out your order, if the shipping costs end up being less than what was invoiced, we will refund you the difference. We are currently working to provide our customers with the lowest shipping costs possible. However, some items are more expensive to ship out than others (e.g. shipping a gallon of shampoo would cost more than shipping a razor). In order to provide our customers with the best possible shipping prices and satisfaction we refund the difference of shipping costs, if the shipping costs ends up being cheaper than what was invoiced.
- All orders must cancelled within two hours after the order has been placed.
- To cancel an order please Contact Us.
- All cancelled orders are subject to a 7% cancellation fee of your grand total.
Return and Exchange Policy
You may return most new, unopened items within 30 days of delivery for a full refund, the products must be in its original packaging and condition. Your order must be approved for refund or exchange before you ship the items back to us.
In order to get the refund process started, email: email@example.com with the email subject "RETURN Order #__". (.e.g. RETURN Order #1234). Our team will reach out to you once the email is sent.
A restocking fee of 20% will be added to returned or exchanged items.
We don't accept used products.
Items not eligible for return or exchanges:
- Razor blades
- Shampoos and Conditioners
- Gels/pomades/hair styling products
- After Shaves Lotions
No returns or exchanges will be accepted for limited editions items such as (but not limited to) the BaByliss FX Clippers, BaByliss Rose FX Trimmer, BaByliss Gold FX Skeleton Trimmer. For all defective items for the limited edition items, the buyer must deal directly with the manufacture and adhere to the warranty guidelines.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
How to Ship Back Returns
For shipping back orders that you would like to return, you're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. BarberSalonSupply.com is not responsible for lost or damaged packages.
- You will not be reimbursed for your return or original postage.
- You will not receive a refund for your return until we receive your returned items.
You can ship your return to the address below:
OC Barber Supply
8850 Knott Ave.
Buena Park, CA 90620
Defective Items and Warranty
All items have a 30 day warranty with us. To start a warranty claim for your defective item, please email: firstname.lastname@example.org. Include the following information:
- Date of purchase
- Order Number
- Product Name / Model Number
- Confirmation of purchase receipt or invoice
- Details of the problem with your product
After the first 30 days, the customer must submit a warranty claim directly with the manufacturer.